June 26, 2022

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New Peoples Bank provides outage update | WJHL

2 min read


HONAKER, Va. (WJHL) – Following going through provider loss and instability all through the weekend, New Peoples Lender (NPB) told buyers that their dollars is still in risk-free hands.

“New Peoples Lender is performing diligently to handle and examine a new incident that resulted in an
interruption to the operability of our personal computer units,” an FAQ posted by the financial institution said. “We are doing the job to restore impacted laptop or computer units as swiftly and safely as probable, and we proceed to make development.”

According to the doc, no correct timeline is in spot still as crews go on to repair service tech throughout the organization.

“Our groups are doing work all around the clock to restore our programs rapidly and safely,” the doc claimed. “Third-party gurus have been retained to support us in safely and securely restoring our operations.”

In the course of the reconstruction work, NPD will be functioning devoid of some key functions:

  • No cash can be transferred.
  • Only Travel-Via home windows can be used.
  • Cellular phone expert services are down in Major Stone Gap, Haysi, Clintwood and Grundy.
  • On the web invoice payment is down.
  • On the web banking is down.
  • Person balances cannot be accessed.

In the meantime, financial institution clients can receive direct deposits from their employer, access deposit packing containers and withdraw/deposit cash in man or woman. Debit playing cards and ATMs really should all functionality as typical, according to the document.

Although no late or overdraft charges will be charged that are caused by the incident, the New Peoples Bank claimed customers are however able to make payments on loans.

You can find the entire document below:



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